Dennis Burns Discusses the Value of Enhanced Customer Service in Parking Professional Magazine

"Our colleagues in the downtown management world often speak of downtowns as the 'stage on which we celebrate our communities.' The incredible renaissance in urban centers over the past couple of decades is no accident. The revitalization of downtowns began with clean and safe programs instituted by business improvement districts. Downtown management has grown and expanded to include downtown events and programming, economic and community development, marketing/branding/communications, and even parking and transportation management." (Excerpted from the August issue of Parking Professional). Download the complete article to find out what this means for parking.

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